Newsletter | January 20, 2020

01.20.20 -- 5 Ways To Overcome Human Resource Challenges In Field Service

From The Magazine
10 User Experience Design Rules
By Bruce Breeden, Field Service Resources

Optimizing the user experience is critical to implementing technology and achieving business results. These are practical design elements to optimize the user experience.

Featured Articles
5 Digital Transformation Mistakes To Avoid
Submitted by Arka Dhar, Zinier

Done right, digitization can drive productivity, replace legacy systems, and future-proof your business. But if the right pieces aren’t in place, no amount of capital or brand power will help you brute force an effective transformation.

How AI Can Improve Customer Service
Submitted by IFS North America

Leveraging AI to better run your customer service, call centers, and chat functionality is a sure way to improve efficiency and customer satisfaction. This report explores many of the practical uses of AI in the contact center and the benefits that organizations are seeing from implementation of this new technology.

5 Best Practices In Digital Training & Engagement For Firstline Workforces
Submitted by Venado Technologies

Organizations with large field forces are in need of a new training solution — a digital training and engagement tool. Digital adoption platform technology is the solution but needs to be optimized to work specifically for these workers.

5 Ways To Overcome Human Resource Challenges In Field Service
Submitted by Microsoft

In order for field service managers to successfully navigate today's human resource shift, they will need to adjust their perspective and focus on the opportunities scattered amongst the challenges.