Although it is important to educate, monitor, and manage driver compliance with posted speed limits, it’s just as vital to dedicate the same effort to ensure drivers recognize that the posted speed isn’t always necessarily the right speed.
Field service has traditionally been a cost center. Today, innovative service organizations are leveraging AR and virtual expertise technology to accelerate the transformation from service center to profit center.
The COVID-19 pandemic has not only posed unprecedented operational challenges to customer service organizations; it has also transformed customer expectations. With higher demand than ever and safety top of mind for millions, we carried out an in-depth study of what consumers want when it comes to technical support and technician visits to their homes.
The survey findings reported and analyzed in this paper should provide a strong sense of the individual patterns and trends that characterize the industry and help to support a more full understanding of where the market stood at the outset of the pandemic.
If safety is a top priority for your business, it's important that you have more to rely on than trust. GPS fleet tracking gives you visibility into your drivers' habits on the road, time on the road, and the effects on your bottom line.