From service delivery and safety compliance to customer relations and service sales, technicians must be engaged and coached to achieve their operating goals. The best way to engage and coach is to focus on daily habits, and field service technology makes coaching much easier than ever.
With 2019 behind us, it’s time to start planning for 2020. What will your field operations team build over the year? What tools do your field technicians need to succeed? These questions and more are just the beginning of shoring up your resources for the new year.
The service leaders of the new decade face daunting challenges — replacing a retiring service workforce, meeting ever-growing customer expectations across the global marketplace, and keeping pace with rapidly changing technologies. We predict that the most innovative service leaders will turn these obstacles into opportunities this year by empowering their service teams with the tools and training to deliver exceptional service.