Newsletter | February 26, 2020

02.26.20 -- 3 Ways To Differentiate And Grow Your Field Service Business

Featured Articles
5 Ways To Ensure A Frictionless Customer Experience
Submitted by Localz

Looking at success from leading brands and incorporating customer and field service engineer pain points, here are five key steps to ensure frictionless customer experiences in today’s digital age.

5 Ways To Overcome Human Resource Challenges In Field Service
Submitted by Microsoft

In order for field service managers to successfully navigate today's human resource shift, they will need to adjust their perspective and focus on the opportunities scattered amongst the challenges.

Service Management Without Compromise
Submitted by IFS North America

When choosing a service management solution, you need a software vendor that offers both the capabilities and configurability to allow you to deliver your unique service mix without compromise. IFS FSM offers not only a world-class scheduling optimization platform, but also an unrivaled breadth of functionality covering the complete service lifecycle.

3 Ways To Differentiate And Grow Your Field Service Business
By Karen Mehal, Michael McCaskey, Salesforce

With rising customer expectations, companies are increasingly looking to customer service as a way to differentiate in a competitive market. In that service world, field service has quickly become an essential area for digital transformation to help businesses differentiate and elevate their brands. These businesses need a connected, intelligent field service platform that empowers their back-office and front-line mobile employees to deliver elevated service. Join Karen Mehal, VP at Salesforce, as she shares the three ways to differentiate and grow your field service operation to exceed customer expectations.