Newsletter | November 14, 2022

11.14.22 -- 3 Service Industry Challenges That Are More Common Than You Think
 
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How Your Hauling Operation Can Prepare For Winter Weather
 
By Emily Newton, Revolutionized

Fleets should start preparing now for the incoming winter. Snow, ice, wind, and other hazards can pose significant threats to your drivers and cargo, so you should do all you can to mitigate them. The more you prepare for winter weather, the better you can serve clients amid peak seasons and keep employees safe. Even experienced fleet managers can overlook critical safety steps, just as veteran drivers can still make mistakes. Here are seven steps your hauling operation can take to prepare for winter.
Featured Articles
4 Reasons For Employees To Embrace CMM
Submitted by TRUCE Software

One of the best investments an organization can make to ensure the safety and productivity of its employees is a well-considered mobile device policy combined with dynamic contextual mobility management software (CMM). By managing which mobile apps and functions are available in specific work zones and situations, CMM removes the guesswork from policy enforcement while helping to reduce distractions and boost productivity.
Big Banks Hit With WhatsApp Fines. Learn How To Keep Your Company Safe!
Submitted by AIRe Link

Most readers will already be familiar with WhatsApp, often used within personal lives as a primary source of communication between family and friends. While using WhatsApp for business purposes is often tempting, it is highly recommended to avoid it for good reason. This article will highlight recent cases where big banks received WhatsApp fines for using the messaging service internally. In addition, learn tips and tricks that help keep your company safe from the same outcome.
Time And Attendance Strategies For The Modern, Multigenerational Workforce
Submitted by UKG

How can you move beyond yesterday’s solutions for more effective workforce management? No matter where they fall on the workforce management technology adoption curve, organizations can realize greater value by automating and integrating additional workforce processes. 
The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service
Submitted by ServiceNow

Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.
3 Service Industry Challenges That Are More Common Than You Think
Submitted by Aquant

Finding it difficult to achieve service excellence? You’re not alone. COVID-19 has accelerated the speed of transformation by several years. Some organizations are ahead of the curve, but the majority are struggling to keep up. Not to mention, we’re living in a world with a number of economic barriers and challenges: customer expectations have heightened, labor shortages continue to rise, and a recession is on the horizon.