Submitted by ServicePower
Home and extended warranty providers cover appliances and products that break down – a useful service and coveted plan to fall back on if you are a customer facing potentially hefty and unexpected repair bills. However, customers are often frustrated when engaging their warranty plans because of confusing terms and coverage plans, long wait times, and an unclear process. Field service management software can digitize steps of the warranty workflow to improve customer satisfaction and provide quality and convenience.
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