01.11.21 -- 3 Biggest Challenges For Service Organizations In 2021

Quality customer service stems from deploying efficient dispatch software that can help you manage field operations with efficiency. Considering how critical customer experience is to customer loyalty in the services industry, small businesses are turning to technology to find reliable dispatching solutions.

Companies have realized the strategic and monetary value of service as a (or the) key differentiator, and most are at some stage of the journey to equip their businesses to seize the service opportunity. You read (I write) a lot of articles on servitization and the journey to outcomes-based service, and the reason you hear so much about these topics is twofold: First, the opportunity they present is immense, and second, the undertaking of these journeys is no small feat.

The integration between field service software and CRM systems is so important to field service management and customer experience. It’s in your CRM system where you collect, organize, and manage customer information. And that information is so important to the success of your field service management software.

If we had to choose a 2020 word of the year for service organizations, it would be “adaptability.” Companies everywhere had to rethink technology investments and move faster than ever to implement them, and that didn’t change with the stroke of midnight on December 31st.