Newsletter | November 21, 2022

11.21.22 -- 12 Things Your Need For Your Mobile Field Operations Checklist
 
From The Editor
6 Questions Every Service Provider Should Ask Themselves To Develop High Trust Relationships
 
By Paul Hesselschwerdt, Global Partners Training

Good and bad customer feedback will always be essential for service organizations. However, most companies’ point-of-service transaction surveys and customer satisfaction questionnaires fail to help frontline service people understand how to change their behaviors to become trusted partners to their customers. At Global Partners Training, we have implemented self-assessments with thousands of frontline service providers that enable individual service engineers and technicians to grasp these key behaviors.
Featured Articles
4 Tips To Fight Inflation In The Field Service Industry
Submitted by ServicePower

As recent headlines across top news sources indicate, inflation is a critical concern for numerous industries, including the field service industry. Moreover, global inflation is projected to increase by 6.7% in 2022, compounded by a decrease in global growth from 5.7% in 2021 to 2.9% in 2022. Likewise, resourceful field service leaders are already starting to look for actionable initiatives to combat inflation and prepare their companies for success in the future.
Use Visual Remote Assistant To Optimize Field Service Operation
Submitted by Salesforce

Tune into this fireside chat to learn how ADT used Visual Remote Assistant to solve 80% of virtual service calls without a truck roll, automate schedules based on business priorities to boost first-time fix rates, and increase customer satisfaction, all while saving on operational costs.
Safety Technology Trends To Watch In 2022
Submitted by TRUCE Software

Safety in the workplace is a top priority for any business, with hazards on the job posing a threat to employees’ well-being, worker retention, and a company’s bottom line. Not surprisingly, as technological advances have reduced human error in workflows and processes, businesses are relying on technology to make workplaces safer – and the conversation around safety in the workplace continues to grow.
UKG For Field Services Industry Brief: Optimizing Service When People Are Your Products
Submitted by UKG

Service quality can make or break your business. UKG for Field Services helps drive exceptional service and more profitable operations. When you’re operating with a large, dispersed, field-based workforce, you need high levels of visibility to optimize service while balancing labor costs, compliance, and employee engagement. Are you deploying technicians and agents effectively? Are workers taking meals and breaks as required by law? Do you have tools that empower workers to deliver a great service experience? Even with dynamic scheduling and routing solutions in place, you need a workforce solution that delivers real-time visibility into labor costs and performance so you can align resources with demand and monitor field productivity to meet service expectations.
12 Things You Need For Your Mobile Field Operations Checklist
Submitted by KloudGin

Are you ready for modern mobility in your field service organization? This quick 12-point checklist can help!