Maintaining a high degree of security for field organizations is not just a nicety, it is an absolute necessity. In an era where bad actors can present themselves physically and digitally, and outcomes can be catastrophic, companies have no other choice but to pay meticulous attention to how they secure their people, property, and processes to best protect their assets.  Continue Reading..

Field Technologies Online talks with Michael Trafton, Business Development Manager, Panasonic Connect North America, about why rugged mobile solutions are needed in field services, how they will support new trends, and what’s next for the industry.  Continue Reading..

In the field service industry, effective troubleshooting and diagnostics are vital for maintaining equipment, reducing downtime, and providing exceptional customer experiences. Historically, these processes relied on manual methods and rule-based approaches, leading to time-consuming outcomes. However, the emergence of Artificial Intelligence (AI) and Chat GPT (Generative Pre-trained Transformer) has transformed troubleshooting and diagnostics....  Continue Reading..

Within the heart of any thriving community, field inspection services play a vital role in ensuring its citizens' safety, compliance, and overall well-being. In the fast-paced world of the public sector, where challenges are ever-increasing, the need for efficient and innovative solutions has never been more critical.   Continue Reading..

Field service companies are evolving, keeping pace with industry demands. It's about foreseeing changes and being ready for them. Incorporating advanced platforms and automation into operations is more than just smart. It's crucial to deliver top-notch customer service.  Continue Reading..

Utility companies deploy IoT sensors and similar devices to reduce carbon emissions, preserve natural resources, and forecast demand. This practice also allows them to deliver a better customer experience, generating higher revenue. But, for many enterprises, securing their IoT devices against physical attacks and cyber threats is one of the biggest challenges.  Continue Reading..

Telematics is one of the most important technologies for supply chain organizations to invest in. Fleet managers understand this, though most implementation focuses on logistics fleets when use cases like lift trucks are highly beneficial, too. Capitalizing on lift truck telematics data can make warehouse operations safer, more efficient, and cost-effective. Despite this potential, it’s important to recognize that the extent of these...  Continue Reading..

Enterprise-wide integration means that the different systems you use to manage your business, on-prem or in the Cloud, can speak to each other and share information in real-time to support the business. Sales opportunities, orders, and quotes can easily translate into manufacturing or work orders that are executed by the operation steam. Service agents have clear access to customer service orders, customer history, and invoices. In short, all of...  Continue Reading..

Overseeing a motor-vehicle fleet is a time- and labor-intensive exercise, regardless of size. That’s why many company decision makers are turning to artificial intelligence (AI). An AI fleet management system can process data and discover trends humans might otherwise miss. What are some actionable ways to create an AI fleet? There are several things to consider when taking this step.  Continue Reading..

As companies look to modernize their vehicles, the benefits of connected vehicles could make these technologies the new standard for fleet management.  Continue Reading..