FTO Blog Header
New Mobile Apps Improve Service
New Mobile Apps Improve Service The field service automation segment is much more complex than it used to be. In addition to traditional field service or work order management systems, service organizations now have access to a wide variety of mobile solutions and apps that can help improve their operations.  Continue Reading...
3 Reasons Technology In Field Service Isn’t As Easy As It Sounds
3 Reasons Technology In Field Service Isn’t As Easy As It Sounds With the multitude of technologies available today, it can easily seem easier than it actually is to optimize mobile operations. This is because these new tools are marketed for how exciting, cool, and easy to use they are – and while many of them are all of those things, no technology can be a magic bullet to optimized mobile operations. Here are three of the many reasons why.  Continue Reading...
Service Is Becoming Increasingly Strategic — Are You Ready?
Service Is Becoming Increasingly Strategic — Are You Ready? While attending Field Service USA in April, one of the interesting sessions I sat in on was that of Frank Bibens, president of global services at Vertiv. Bibens was speaking about the state of service, and specifically about why — at least for Vertiv — service is becoming increasingly strategic. At this point, for many — if not most — service organizations, the view of service as a cost center is long gone. Organizations...  Continue Reading...
Three Steps To IoT Success
Three Steps To IoT Success Thinking about how to leverage and deploy IoT in your business? We've found that the most common way that businesses deploy IoT solutions is that they find a technical platform they like and deploy it. Example: vendors pitch different solutions for asset tracking and one is selected.  Continue Reading...
Wearable Advancements Expand AR Use Cases In Field Service
Wearable Advancements Expand AR Use Cases In Field Service Augmented reality (AR) technology is still a bit of a novelty in the service space, but more companies are rolling out solutions that utilize heads-up displays or smart glasses to provide hands-free access to schematics, instructions, and other service information to techs in the field.  Continue Reading...
IoT In Field Service: Dream Come True Or Data Nightmare?
IoT In Field Service: Dream Come True Or Data Nightmare? The Internet of Things (IoT) and field service have always been viewed as a dream match. The promise of IoT — to remotely monitor activities, identify issues before they arise, and proactively dispatch a technician — can improve the customer experience and deepen loyalty with the service provider. Continued investment by some of the world’s leading technology companies (e.g., PTC, GE, IBM) to build IoT technologies, as well as...  Continue Reading...
Tips To Perfect User Adoption
Tips To Perfect User Adoption As with most companies, our biggest issue implementing changes is user adoption. After years of struggling with the foe, making tons of mistakes, and committing to success we have learned a few tips. These concepts have allowed our company to go from a 1:$75,000 in revenue per employee ration to 1:$160,000 over three years. Perhaps these ideas can help your organization tame the largest cause for stagnation businesses face today.  Continue Reading...
Being Future Ready With IoT-Powered Field Service Management
Being Future Ready With IoT-Powered Field Service Management As per a Gartner report on ‘Mass adoption of IoT’, by 2020, our planet Earth is expected to have 25 billion connected things. Such an exponential rise in the connected devices brings in exciting possibilities for businesses to create systems that are futuristically efficient, productive, and fast. We agree with Kevin Ashton (known as father of IoT), who strongly believes that Field Service Management (FSM) is the first industry...  Continue Reading...
Field Service Automation Is Never Finished
Field Service Automation Is Never Finished In the summer of 2013 and again in November of 2014, Field Technologies interviewed David D. Douglas, VP of service management at Scientific Games, regarding his company’s use of a service management solution from Astea along with iPhones and iPads to optimize its mobile operations. David shared with us an overview of Scientific Games’ field service initiative, and then gave some tips for post-deployment success. Since we last spoke, ...  Continue Reading...
Tips For SMB Owners To Avoid Becoming Overwhelmed By Technology
Tips For SMB Owners To Avoid Becoming Overwhelmed By Technology Most small business owners are easily overwhelmed by technological advancements due to lack of proper guidance and support. They also find social media, cloud computing, and even CRM tools very vital in running their businesses optimally. SMB managers have created websites and blogs that are user friendly for the purpose of reaching out to a wider customer base on the virtual online market.  Continue Reading...