FTO Blog Header
The Four Phases Of Successful Benchmarking
The Four Phases Of Successful Benchmarking Executive leaders and their respective staff often find it difficult to allocate the appropriate time and resources to understanding where opportunities for strategic or large scale operational improvements exist within their organizations. It can be difficult for managers to assess the relative effectiveness of an organization’s value chain due to a lack of clear comparative points. Comparative data points are often hard to identify and...  Continue Reading...
The Importance Of Bedside Manner In Field Service
The Importance Of Bedside Manner In Field Service 5 Tips for Field Service Management on Creating & Sustaining an Effective Field Service Soft Skills Training Program.  Continue Reading...
How 5G Will Drive The Internet Of Field Services
How 5G Will Drive The Internet Of Field Services 5G technology will soon have a major impact on the markets and capabilities of field service organizations across industries. We certainly are only in the early phases of 5G development and standardization. However, the promise the technology holds for business enablement and new applications must be considered now.  Continue Reading...
The State Of Field Service Management In 2017 And Beyond
The State Of Field Service Management In 2017 And Beyond As we near the end of calendar year 2017, many field service managers have begun to wrestle with the question, “What lies ahead for us in the next 12 months and beyond?” Of course, there is no quick and easy answer — and everything can change in a heartbeat due to unforeseen internal and/or external factors.  Continue Reading...
3 Field Service Fatal Flaws
3 Field Service Fatal Flaws Field service has changed drastically in recent years – even in the past year. Whether you consider good field service to be an art or a science or something in between, what it takes to master field service is not the same as it was even a year ago. The result of that rapid and drastic change is that there are many field service organizations committing these field service “fatal flaws,” be it because they think the old way of ...  Continue Reading...
Taking A DIY Approach To Mobile Application Development
Taking A DIY Approach To Mobile Application Development Titan Machinery owns and operates a network of full-service agriculture and construction equipment dealerships. The company has more than 2,500 employees working from nearly 120 locations across the United States and Europe. After a lengthy ERP upgrade initiative, Titan was looking for a simple way to extend mobile capabilities to its 335 field service technicians.  Continue Reading...
A Potential Game Changer For iOS Enterprise Support
A Potential Game Changer For iOS Enterprise Support I did a Q&A in April with Neal Ratner, manager of business innovation at Applus + Energy and Power titled “When An Apple Fan Is Forced To Choose Android.” Neal and I discussed the fact that, while he’s an avid Apple fan, there were some important reasons that, for his company’s use, he simply couldn’t recommend the use of the devices. Here’s what he had to say...  Continue Reading...
Simple Advice Every Great Leader Needs To Hear
Simple Advice Every Great Leader Needs To Hear I watched a video on inc.com not long ago that stuck with me. In it, Simon Sinek, bestselling author of Starts With Why, discusses the fact that leadership isn’t a rank achieved, but a skill you always practice. He brings up a few really good points, including the fact that good leaders recognize the fact that they aren’t experts; rather, they are students that are always learning and continually improving their skills. He also...  Continue Reading...
Practical Advice For Digital Transformation In Field Service
Practical Advice For Digital Transformation In Field Service Digital transformation (DX) is the profound transformation that occurs when companies leverage digital technologies to change the very way business is conducted, resulting in new business models and cultures. It results in more responsive business operations and leads to innovations that transform how customers, partners, employees, and things communicate with each other. DX is a hot topic because it a very positive impact on the performance of...  Continue Reading...
Are You Guilty Of Ignoring The ELD Mandate?
Are You Guilty Of Ignoring The ELD Mandate? There’s less than two months to go until compliance is required for the ELD final rule, which was enacted at the end of 2015 by the U.S. Federal Motor Carrier Safety Administration (FMCSA). The ELD mandate requires commercial drivers who are required to prepare hours-of-service (HOS) records of duty status (RODS) to do so using electronic logging devices (ELDs). The goal of this mandate is to ensure accuracy of record keeping and increase...  Continue Reading...