Brian Albright

Wearable Computers, Augmented Reality Solutions Emerging

The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

Fleet Management Delivers Big Savings

AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

Field Service Organization Cuts Scheduling Costs

Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Securing Profitability With Mobility

A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

A Big-Picture View Of Scheduling

Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

Customer Satisfaction On The Rise

Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

Fleet Monitoring Ensures Customer Satisfaction

EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.

Driving A Successful Field Service Destiny

Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.