Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If you fail to leverage technology as the foundation of your delivery model, you will miss an opportunity to stay competitive in the market. Many service organizations fail because of their inability to leverage technology. As a result, it is important to fully understand your technology options as you build and adapt your service delivery model.
Artificial intelligence is a hot topic in the service space. Automated assistance, through AI applications like chatbots and interactive voice technology, is on the rise. The growing sophistication of AI technologies is helping service professionals across many industries deliver better customer experiences, with greater efficiency and at less cost.
Is AI the answer to the service talent crisis? Baby boomers are retiring from service jobs in droves, and they're taking their knowledge with them. Service leaders are struggling to hire, train and retain the next generation of technicians and agents. How can they empower their millennial employees with the wisdom of their departing experts?
The way you conduct business is changing. In today’s business environment, disruptions are creating new challenges, magnifying existing struggles, and fundamentally altering the landscape of your industry. Change can be challenging but often, complacency is worse. You need to remain agile and do all that you can to stay ahead of your competition. Have you found yourself asking, what can I do today to prepare for the challenges of tomorrow?
Apparently, it is true that if an application does not work efficiently, chances are high that customers will turn to another competitor software. Users tend to replace their applications that have performance issues or requires excessive load times. However, in order to keep a business growing it is important to work on software quality. Software testers work on improving performance of the applications so that businesses can keep up with the rising competition in the market. Software testing companies provide excellent performance testing services to measure software performance and increase chances of its success.
The ability to integrate your mission-critical systems like finance, ERP and CRM to your FSM platform gives you the “holy grail” – a unified data model so that all employees across all departments can access the same customer information in real-time. This does more than boost efficiency and profit margins - it also sets you apart in a crowded market.
AI is already improving service operations, and more opportunities for ROI are emerging.)
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Nine23 Ltd, a highly-focused UK mobile security solutions company servicing the public and private sectors has announced its partnership with US company SyncDog, Inc. The joint offering will enable mobile workforces to access cloud-based collaboration tools from their own devices with a new, higher level of security.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.