The field service automation segment is much more complex than it used to be. In addition to traditional field service or work order management systems, service organizations now have access to a wide variety of mobile solutions and apps that can help improve their operations.
Telematics provides a wealth of benefits – these five key factors have the power to transform mobile businesses of all shapes and sizes.
No one wants to be “that guy”. The field service professional that can’t answer a simple customer inquiry until they get “back to the office” and are sitting in front of a computer. Or, worse, the contractor that delays a customer quote – or even the service itself – another week because they don’t have the right tools or information access to follow through right then and there. Yet, this is a regular occurrence.
Using real-time visibility to optimize trailer loading, enhance worker productivity, and reduce operational costs.
The Workforce Mobility Revolution is well underway and the landscape is no longer static. Devices, operating systems and configurations are constantly changing. Field service workers, DSD drivers and Parcel Courier/Postal drivers need devices that are intuitive and can continue to support them as workflows change. These factors combine to create a big challenge for all field teams. Should they select and then customize consumer-oriented devices, or go with purpose-built enterprise devices?
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.
A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.
Solar Transport has used a fleet management solution to help reduce fuel costs by 13 percent.
Twilio (NYSE: TWLO), the leading cloud communications platform for developers, today announced Twilio Proxy, a new API to power private text and voice conversations between a customer and a mobile worker.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.