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•Product Sheet: Metrix Contact Center

To truly Advance Your Service you need to synchronize, standardize and automate your customer service and support business processes. Look no further than Metrix to rapidly deploy a robust, feature-rich customer service management solution at an affordable price.

Metrix Contact Center automates call handling, priority-based routing, entitlement verification, issue triage and resolution, parts management, technical support escalation, dispatch scheduling, order entry, repair/return and billing. It automatically creates and assigns tasks to the right team members and can manage complex multi-day, multi-step, multi-resource projects using our powerful Schedule Board and service workflow engine.

Contact Center Features and Benefits:

• Single view of the customer including service history, contacts and addresses.
• Intelligent service parts search and requisition based on flexible fulfillment logic.
• User-defined technical support escalations and customer alerts triggers (order status, SLA, DOA, product history, severity, etc).
• Sophisticated response time, prioritization and assignment rules.
• Universal queue of service requests to capture a variety of customer needs.
• Manage resources working to resolve issues collaboratively through the creation, delegation and tracking of projects and tasks.
• Expedite problem resolution using embedded Knowledge Management functionality.
• Interactive scheduling and real-time dispatching of resources.
• Decreased average call handling times and increased customer satisfaction.

Click Here To Download:
•Product Sheet: Metrix Contact Center