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Astea Alliance: Field Service
Astea International
•Product Sheet: Field Service
Alliance Field Service delivers the efficiency gains sought by service organizations for higher customer satisfaction and retention, lower operating costs through call avoidance, higher revenue recovery, and increased asset utilization. Critically, it allows companies for the first time to truly link the field to their front office. Integrations with the rest of the Astea Alliance suite provides a uniform voice to customers – across sales, support and service.
With Alliance Field Service, technicians arrive at calls armed with customer- and product-specific information and the inventory needed to resolve issues, dramatically improving first-call resolution. A self-refreshing task queue indicates prioritized open jobs, with click-through access to greater detail and seamless integration to knowledge stores for workload management. Real-time visibility to warranties, contracts and service histories ensures capture of billable time and materials, and identification of potential sales leads. Status and priorities of open calls are constantly monitored to enable exception management based on user-defined triggers. The results: better service, reduced cost-to-serve (preempting unnecessary calls), and increased asset utilization.
Click Here To Download:•Product Sheet: Field Service
