1. Revamping The Digital Tool Belt: On Technology In Field Service

    The industry is experiencing a paradigm shift when it comes to providing field service. What does the service model of the future look like? At this point, it is still transforming, but there are certain indicators that show that the future model will be a lot different than it is today. Consider the following four observations about customers and machines.

  2. Mastering IoT Security

    The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and fordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission-critical devices.

  3. Go Mobile! 10 Steps To Prepare You For Successful Mobilization

    You’re probably well aware of the potential business benefits of using technology to manage your service business and stay competitive. The productivity gains and customer experience improvements that mobility can bring are incredible. But, mastering mobility can be complex.

  4. Leveraging Remote Monitoring And Mobility To Create A Smarter Service Presence

    By leveraging mobile technology, field service management (FSM) vendors have evolved their software offerings from desktop-bound, reactive products into real-time, anywhere- access solutions. Now the next step in this market’s technological evolution has begun, integrating FSM with M2M (machine-to-machine) remote monitoring to enable a uniquely proactive and predictive field service model.

  5. Innovative Solutions For The Insurance Industry

    By virtue of its nature, insurance interactions usually include policy holders unhappy with paying for something that might never be used, and in a less than positive state of mind when it is needed. What can insurance companies do to increase sales and retention? They cannot differentiate on price alone in this competitive market.

  6. Revolutionizing M2M Connected Services And Conditional Scheduling

    To ensure customer retention and satisfaction, as well as ensure revenue targets, FSOs must utilize technology to evolve to proactive scheduling models.

  7. Gaining Visibility Of The Contracted Field Service Workforce Integrating The Third-Party Service Workforce

    Modern field service management solutions can seamlessly integrate internal and third-party technicians and contractors.

  8. Consumer Vs. Enterprise: Selecting The Right Mobile Device For Your Pick-Up And Delivery Operations

    The success of your pick-up and delivery mobility solution is tightly tied to the mobile device you select.

  9. Comparing Mobile VPN Technologies

    Traditional approaches to encrypting data in transit, such as IPSec and SSL, are intended for networks with high- speed, highly reliable connections. In a mobile wireless WAN environment, where data transmission speeds are slower and connections are less reliable, traditional VPN performance suffers, frequently resulting in application failure, data loss, and reduced productivity. NetMotion Wireless offers a best-in-class mobile VPN built from the ground up for mobile, wireless environments.

  10. Field Service And Customer Care: Transforming The Customer Experience

    Within the field service industry, the customer service function is traditionally viewed as a cost center. It’s necessary to maintain customer-facing operations in order to deliver, install or maintain products. Customer service is an essential part of doing business, particularly in the business- to-business (B2B) space or within maintenance organizations.

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