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  1. 7 Steps To Successfully Evaluate Field Service Technology
    4/23/2015

    Field service leaders across industries are looking for ways to digitize and increase productivity for their service organizations. In fact, The Service Council found that 84% of service executives have little or no reservations about using a cloud-based offering to run their Field Service operations. But more often than not, automating field service requires important organizational change that requires a thorough cross-functional evaluation.

  2. Contractor Management: Strengthen Service With A Third-Party Field Service Team
    4/21/2015

    At the heart of the service experience is resolving a customer need. The imperative nature of meeting fluctuating demand to solve customer issues on their timelines — and not based on internal operational constraints — has led organizations to look at ways to supplement resources. Speed of service, cost-effective resource management, and a need to maintain a high level of quality service has made third-party or contracted field service workforces a necessity for many organizations.

  3. Contractors And A Seamless Customer Experience: A 5 Step Process To Master The Moment
    4/21/2015

    As an enterprise service provider your customers are expecting superior service from you from start to finish, no matter what happens in between. Most service businesses today will use some sort of third party contractor to help with the service and installation of their products. Of course, once you start using a third party, you may start feeling a bit out of control.

  4. How Flexibility Enhances The Mobile Workforce
    4/15/2015

    There are many  technologies on the market today  that allow fleet and field services businesses to measure, record and analyze every aspect of their field operation: from knowing where their drivers are to controlling fuel costs, ensuring driver safety and working to keep customers satisfied through intelligent scheduling.

  5. 5 Steps To Choose A Mobile Device For The Field
    4/15/2015

    With so many devices and operating systems out there, how do you choose the right one for your field employees? Above all else, you need a device that will work for your technicians in the environments they are working in. You will also need to make sure that your software and apps operate seamlessly on any device so you have the most flexibility.

  6. The Evolution Of Field Services: Cost Center To Profit Center: How Mobile Solutions Are Redefining Field Services
    4/15/2015

    For many years, countless companies have traditionally thought of field service operations as simply part of the “cost of doing business.” And it was costly and fraught with problems. Technicians all too often arrived late, causing customers to disrupt their schedules. They often came without having the right parts to fix the problem.

  7. 5 Security Questions You Should Consider Prior To IoT Deployment
    4/14/2015

    The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and affordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission-critical devices.

  8. Multi-dimensional Communication: Fundamentally Changing How Field Service Works
    4/1/2015

    There is no aspect of field service that has changed more than the need to collaborate and share information. Now, it isn’t just the service technicians that benefit from critical, real-time, service-related data, R&D, product development, procurement, manufacturing and service management all have a stake in supporting service teams toward improving long term product performance. Today, field technicians also have the ability to consult with colleagues, collaborate with partners and even exchange information with machines.

  9. Datasheet: ZQ500 Mobile Printer
    4/1/2015

    Zebra’s ZQ500 Series offers best- in-class, rugged mobile printers for applications outside of a business’s four walls. The premium 3" (72 mm) ZQ510™ and 4" (104 mm) ZQ520™ printers are Zebra’s next-generation of high-performance mobile printers. The printers’ patented, military-grade design provides exceptional durability and reliability in the toughest environments.

  10. ZQ500 Mobile Printer
    4/1/2015

    Zebra’s ZQ500 Series offers best- in-class, rugged mobile printers for applications outside of a business’s four walls. The premium 3" (72 mm) ZQ510™ and 4" (104 mm) ZQ520™ printers are Zebra’s next-generation of high-performance mobile printers. The printers’ patented, military-grade design provides exceptional durability and reliability in the toughest environments.

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