1. Field Service Tech Stack: Automation Is Critical To Boosting Productivity And Increasing Revenue

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and tools to understand and track customer behavior and sentiment. Field services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. 

  2. Mobility In The Field Services Industry

    Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions. As a result, efficiency is a key focus. Customer satisfaction is another major focus, particularly for the regulated utilities. The pressure on efficiency means that there is an increasing focus on worker productivity. The use of mobile technology and applications can deliver significant productivity improvements by enabling the workforce to do more work faster, and in real time, and to have continual access to critical information. 

  3. Supporting The Internet Of Things

    By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyperconnectivity will generate $2.3 trillion in revenue by the year 2025. It’s called the Internet of Things (IoT), and while this rapid expansion will undoubtedly present new support issues, it will also present an opportunity for internal support and their vendors' external, customer-facing support to cooperate formally to benefit a business's end users.

  4. The Quantum Leap: Schedule Optimization Of The Future

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.

  5. First-Call Resolution And Improving Customer Service

    First-call resolution or first-time fix rates have become a critical key performance indicator (KPI) for field service organizations interested in gaining a competitive advantage. While historically automation efforts in field service have focused on improving efficiency and productivity in an effort to reduce costs or complete more work orders each day, they have not necessarily had a direct impact on customer satisfaction.

  6. Cell Phone Vs. Vehicle-Installed GPS Tracking: Get The Right Tools To Track Your Fleet

    Are you interested in tracking your vehicles, assets, or maybe even an employee, but not sure if vehicle-installed or cell phone GPS tracking is the better method?

  7. East Central Energy Reduces Average Monthly Vehicle Costs By $3,000

    East Central Energy is a member-owned electric cooperative formed in 1936 that currently provides electric service to more than 58,000 homes, farms, and businesses in east central Minnesota and northwestern Wisconsin. With a mission to safely provide reliable service, East Central Energy, headquartered in Braham, Minnesota, has equipped over 75 vehicles with GPS Insight to further its values of accountability, innovation, integrity, and its commitment to the community.

  8. Parks & Sons Saves $150,000 In Fuel Costs After Implementing GPS Insight

    Parks & Sons is a family-owned and locally-operated waste and recycling hauler in Sun City, Arizona that prides itself on customer service. Never wavering from its core values, Parks and Sons has been operating for over 50 years and now maintains a fleet of over 75 collection and service vehicles. In their ongoing efforts to maintain fair, flat and consistent rates for their customers, Parks & Sons has embraced an increased role of technology in operating their business by implementing GPS Insight vehicle tracking devices across 60 of their most heavily used vehicles.

  9. Field Service Has Changed, Is Changing, Will Change

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

  10. Future Field Force: Improving Efficiency, Enabling A Better Customer Experience

    Field services have experienced one of the lowest level of technology investment when compared to other areas of a company, resulting in poor levels of performance and inefficiency. Despite low technological investment, there is an untapped opportunity to transform field services and unlock significant performance benefit, which could vastly improve performance and cost-to-serve by more than 35 percent.