ABOUT US

At ServiceMax, our mission is to help service businesses deliver the best field service possible to their customers. We do this by helping customers perfect their service delivery process, drive revenue growth and not just satisfy customers, but delight them.

There are more than 5.4m field service technicians in the United States alone, yet today there’s no standard platform for managing the way companies delight their customers in the field. That’s where ServiceMax comes in. We make software that makes field service smarter, more efficient and more profitable. Our software lives in the cloud and automates the complete field service lifecycle from contract entitlements to scheduling optimization, from inventory and parts logistics to real-time customer and partner portals. In short, we support the entire service delivery process, end-to-end.

Imagine Flawless Field Service

Forget old school service management with spreadsheets and silos of information. Dismiss the mediocre “dispatch and repair” service of yesterday and image field service delivered with technology that is powerful, easy-to-use, efficient, mobile, and social. The impact is simple; lower costs, greater efficiency, happier customers and untapped revenue opportunities.

We’re helping our customer rethink field service by delivering:

  1. Complete Visibility: for the first time service teams all over the world are gaining deep visibility into their entire service delivery operations on ServiceMax. This visibility gives companies insights that are changing the way they do business—from contracts and pricing to service efficiency to potential sales opportunities. ServiceMax visibility is giving companies a whole new way to think about their business.
  2. A full suite: of field service management applications, from contract entitlements, scheduling and workforce optimization, to inventory and parts logistics, but we also offer cutting edge mobility, social collaboration, and real- time customer and partner portal access.
  3. Cloud-based solutions: built on the proven Force.com platform from salesforce.com, so customers are up and running quickly in a low cost subscription model, tightly integrated to their CRM, and can quickly take advantage of cloud innovations such as our partner portal and ServicePulse capabilities.
  4. Everywhere: ServiceMax delivers mobile, anywhere access to all pertinent information for field technicians and provides mobile, real-time dashboards for management.
  5. Results: Our solution has helped customers*:
    • Increase productivity by 31%
    • Increase service revenue by 14%
    • Reduce costs by 16%
    • Increase first time fix rates by 11%
    • Decrease average-time-to-repair by 16%

*Average ServiceMax customer results, based on a survey conducted in Feb. 2013.

CONTACT INFORMATION

ServiceMax

Headquarters:

4450 Rosewood Drive, Suite 200

Pleasanton, CA 94588

UNITED STATES

Phone: 1-800-756-4960

Phone: +44 20 3846 7320

 

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