Take A Smarter Approach To Field Service
By Brian Albright, Field Technologies magazine
One way to improve field service efficiency and reduce costs is to work smarter — leveraging the skill of your technical staff and real-time information from customer sites to reduce the time it takes to diagnose a problem, and avoid deploying a remote technician when a simpler fix might be possible. Heidelberger Druckmaschinen is using a centralized knowledge management tool (combined with remote diagnostics) to allow its technicians to diagnose and repair equipment faster, while reducing costs associated with unnecessary site visits and spare parts deployments.
Get unlimited access to:
Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.