Who Knows Best? IT Or End-Users?
For a mobile technology deployment to be successful, many stake holders need to be included in the software/ app and device selection process. The business leaders themselves need to be involved to define project goals. IT needs to be involved to ensure the software/apps and hardware work with existing systems and processes. Finance needs to be included in the decision and of course, the end-users themselves need to be consulted.
Managing this team of stake holders and coming to a group decision can seem close to impossible. When it comes down to it – who knows best? Today, more and more organizations are opting for end-user acceptance of mobile technology over budget, business leader and IT preference.
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