Trane Leaders Discuss Best Practices To Help Ensure Customer Satisfaction At Field Service USA

Leaders from Trane, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand, will educate attendees about best practices to help ensure a strategic approach to maintenance and a high-performing technician team at the Field Service USA Conference held April 25-28 at the JW Marriott Desert Springs Resort & Spa in Palm Desert, California.

Kevin Bollom, vice president of building services for Trane, will discuss how the Internet of Things (IoT) and its wealth of accompanying data is bringing a whole new definition to preventative maintenance. In a world that features more remote solutions and fewer truck runs, Bollom will discuss how to capture and leverage data. He also will discuss how IoT has helped transform scheduled maintenance to a more effective outcome-based service approach that can be used to optimize system performance.

Bollom Presentation Details:
Title: How Are Your Assets Faring Under IoT: Capitalizing On Preventative Maintenance
When: Tues., April 26, 2:30 p.m.
Where: JW Marriott Desert Springs Resort & Spa in Palm Springs, 74-855 Country Club Drive, Palm Desert, CA 92260, the presentation will be in Desert Salon 8.

Greg Parker, leader of service and industrial refrigeration at Trane will discuss how a satisfied technician leads to happy customers. He’ll describe how to arm technicians to give them the tools they need to provide quality service. This includes digitizing parts, products and procedures and establishing an online community that enables technicians to tap into the wealth of knowledge their service peers can offer.

Parker Presentation Details:
Title: What Does Your Technician Need To Be Better At His Job?
When: Wed., April 27, 2:55 p.m.
Location: JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, CA 92260, the presentation will be in Desert Salon 8.

About The Field Service USA 2016 Conference
Field Service USA, held April 25-28 at the JW Marriott Desert Springs Resort & Spa in Palm Springs, California, has been providing senior-level service and support executives with best-practice service and support strategies for more than a decade. Every year, more than 400 cross-industry executives from 15 different manufacturing verticals attend Field Service USA.

About Ingersoll Rand
Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands — including Club Car, Ingersoll Rand, Thermo King and Trane — work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $13 billion global business committed to a world of sustainable progress and enduring results. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced control. For more information, visit www.ingersollrand.com or www.trane.com.