3 Things You Should Know About Implementing Change In Field Service

By John Cameron, general manager, Trimble Field Service Management

When a field service organization is implementing any change to the way it works, whether it is rolling out new technology or a new way of working, there are a number of challenges which need to be addressed to reach a successful outcome. These include leadership support, engaging the workforce and having the right strategies in place.

Louis V. Gerstner recognized this when he was appointed the CEO of IBM in 1993 - the year the company posted an $8 billion loss, one of the biggest in the history of corporate America. IBM had gone from being the gem of Wall Street to struggling for survival. Under Gerstner’s leadership, IBM made a dramatic comeback, reinventing itself from a floundering business to a multibillion dollar enterprise. Here are three things you should know before implementing any change program.

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