4 Things Executives Need To Know About Field Service Management Software

By Jim Hare, FieldOne

If you are a CEO, CFO or CIO considering the procurement of a field service management software application, there are a few key facts which you should be aware of. While they might be of less interest to your office and field staff, from a strategic perspective, the following four factoids can help you ensure a successful implementation and get the most from your solution going forward.

#1: You Will Need a Budget for Implementation

Of course you know that you must define the budget for the cost of procurement and installation of a field service management software solution. You must also remember though, that even the best FSM software doesn’t just get plugged in, switched on and immediately begin generating a return on investment.

When you set your budget, be sure to provision for the cost of analyzing prospective solutions, training your staff to use FSM and initial productivity reductions (driving overtime costs and possible staff augmentation needs) while your team adjusts to working in a completely new way. Remember too though, that the best FSM platforms can at least help you keep these costs to a minimum, while reducing the time taken to see a return.

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