The Role Of Workforce Management In Driving Productivity

Based in Mesquite, TX, Moore Supply Co. is a leading wholesale distributor of premier plumbing products from top manufacturers for residential, commercial and industrial construction. Its parent company, Hajoca Corp., operates 51 plumbing supply businesses and is the largest privately held wholesale distributor of plumbing, heating and industrial supplies, with locations in 32 states. The two companies work in tandem to offer a wide inventory at competitive prices.

Challenge

Moore Supply started looking at field service technology with the goal of gathering critical data to improve efficiencies, lower costs and optimize routing. Before implementing a field service management solution, it was common for them to send two trucks to the same site by mistake or call drivers out in the field to find out where they were. Daily operations at the plumbing products supply company were slightly chaotic, with the employee who scheduled deliveries trying to keep track by memory of who was where and when they were there.

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