The New Industrial Revolution

This report discusses how connected devices, equipment and customers reshaped and reinvented service models to create a mini-industrial revolution.

Much like the industrial revolution of the late 19th century, how our world currently thinks, operates and conducts business will be vastly different than it was before.

At the heart of this transformation is the concept of connectivity—machines connecting with other machines; customers connecting with brands in real-time on multiple platforms; and companies connecting with all their stakeholders at a level never seen before.

Field Service thought leaders and pioneers like Astea International stand at the forefront of this revolution poised to advise and guide service-driven organizations and deliver the technology they need to succeed in this new world.