Application Note

The Motorola MC9500-K Mobile Computer

Source: Motorola
M9500K_AppBrief

The Challenge:
The Cost Of A Disconnected Field Workforce


The productivity of your field workforce is tied directly to the bottom line of the business — regardless of whether your field teams interact directly with your customers or are focused on maintenance of crucial business infrastructure such as pipelines and cable or telephone networks. If workers do not have access to everything they need to complete the service call on the first visit — from maintenance history to the parts database and equipment schematics — the cost of doing business increases and future sales may be lost. If timely maintenance is not scheduled or multiple truck rolls are required to complete a work order, not only is the cost of day-to-day operations increased, but also infrastructure downtime increases the cost of your products and services — reducing margins and customer satisfaction.