The Field Service Workforce Of The Future

Over the course of the next 10 years, 70% of field service organizations will lose their highly-skilled technicians through retirement. As these technicians are retiring, a new crop of technicians are arising: contingent workers. In fact, it’s predicted that contingent workers will make up about 25% of the global workforce. In this on-demand webinar, Astea, NSC Global and WorkMarket will discuss how you can utilize contingent technicians to fill your labor gap. Whether you’re expanding into different territories or simply trying to meet SLAs, watch the webinar to gain insight into:

• How to seamlessly schedule and monitor contingent field service workers
• How a global service company uses the integration from Astea’s FSM platform to WorkMarket in order to fulfill SLA-driven agreements
• Marketing your field service engineers as a product
• Harnessing automation to provide field technicians with multiple skill sets across many different service delivery models
• Meeting stricter SLAs through automated workflows