4 Technology Tools To Differentiate Your Business

By Julie West, president/COO, WennSoft

To compete in the crowded field services marketplace, you need to be the business that your customers remember. Not only do you want your customers to remember you, you also want to make sure that when someone else asks them about your company, they’ve got something good to say.

While nobody ever knows which one thing they’re doing will make a difference to customer X vs. customer Y, at the end of the day, the people you have working for you and the quality of your service are what make your business stand out from the rest. However, there are also technology tools that can help differentiate your company. These tools can help you manage and improve follow-up, timeliness, the accuracy of your data and more.

1. Mobility. Implementing a mobile solution can improve the quality of your service by giving your technicians instant access to things like customer histories, manuals, blueprints and more. Not only can this access make your technicians more knowledgeable about your customers’ setup and needs, but it also improves customers’ perception of your technicians’ competence. Simply put, customers often believe that technicians who carry and use mobile devices will do a better job, because they have access to everything on file about a customer’s account.

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