Tapping The Power Of Service Analytics

Field service organizations now have access to an unprecedented amount of data about the performance of their technicians, their vehicles, the equipment they service, and their business performance in general. Field service automation solutions provide insight into technician efficiency, first-time fix rates, parts usage, and billing. Fleet management systems generate data on fuel consumption, productivity, response times, and vehicle utilization. Machine-to-machine (M2M) Internet of Things (IoT) solutions provide even more data on product performance and maintenance effectiveness.

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