Service Workforce Management: Empowering Technicians To Satisfy Customers
Source: Astea International
Effective Workforce Management (WFM) in field service has challenges, opportunities and best practices.
Successful WFM highlights customer-centricity, technician productivity and financial results.
Best-in-Class companies instill a sense of customer-centricity in their workforce. Field technicians are empowered with the tools necessary to understand customers, build relationships, and add value.
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Astea International
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