4 Points In Time That Can Make Or Break Customer Experience On A Field Service Visit

Customers are increasingly frustrated with the level of services they experience: 91% because they have to contact a company multiple times for the same reason, 90% by being put on hold for a long time, and 89% by having to repeat their issue to multiple representatives. (Accenture Global Consumer Pulse Survey)

Is your customer service falling flat? In this whitepaper we will explore the customer experience during these four critical points in time:

• Setting the appointment
• Before the appointment
• During the appointment
• After the appointment

You will gain valuable insight into what customers really want and what you can exceed their expectations.

Download the full eBook below to learn more.