Parts Management In Field Service - Business Decisions And Processes

With parts management in field service, you’re trying to solve 2 business problems.

Stocking the vans with the right parts (from how many parts in each van at any given time to filling up the vans) and assigning the appropriate technicians.

Based on the daily plan, the technician can make more accurate decisions.

For example, if a technician typically has 5 setup boxes, but today, has 10 installations, the technician will need to prepare differently.

But what if the technician gets to the site and doesn’t have the necessary part? Because there are decisions that must be made. And, from this point in the process, each organization may manage this situation differently. The main decisions are about purchasing parts and scheduling assignments.

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