Mobilizing Field Service Management

Effectively managing a field service operation is an ever-evolving challenge. Finding the right technician with the correct skill set at the proper location has become increasingly difficult as service level agreement (SLA) requirements become more stringent, delivery windows narrow, and customer expectations increase. What used to be a difficult task to accomplish using manual methods has become nearly impossible. Mobile technology and automation have gone from a nice-to-have solution to a must-have solution in a few short years.

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