Mobile Device Downtime Reduces From 22% To 3% With Analytic Software

If there is one word any business would like to strike from its vocabulary it would be downtime. Regardless of the size of the operation, unplanned downtime kills productivity, shrinks the bottom line and damages customer and stakeholder relationships.

Recently, one of the nation’s largest residential and commercial plumbing supply wholesalers found that a significant number of the 4,600 devices deployed across the U.S. Puerto Rico, the Caribbean and Mexico were experiencing unexplained service interruptions.

This was a major problem for a wholesaler that built its reputation on maintaining excellent relationships with customers and suppliers alike. Every dropped call, poor connection or no service problem on their mobile devices potentially cost the company thousands in sales and strained business relationships.

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