Mobile Apps For Field Service: Proven Strategies From Roll-Out To ROI

Enterprises recognize that their field service organization is the primary point of contact for their customers and a key driver of business success. The field service team represents the face of the company, and is vital to building relationships, driving customer satisfaction, and often increasing revenue through cross-sell and upsell opportunities. Better service and efficiency from the organization leads to achieving operational excellence, and SLA compliance leads to better customer service. All of these benefits translate to differentiation in the market place.

Operations executives tasked with building a world class organization have invested in field service automation, ERP, and other technologies to improve operational performance and automate archaic processes. While these technologies have provided a system of record for critical data, the information in these systems is often locked in the back office. While personnel in the back office have access and insight into this data, it frequently does not reach the field and the people that rely on real time data and information to do their jobs.

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