Leading Provider Of Industrial Cleaning Services - Nationwide, USA, A Case Study

Historically, HydroChem’s crew leaders (job foremen) have manually completed pre-printed service receipts on the customer’s job site. These forms document equipment, labor and materials used in performing the work. After receiving customer signature approval, the service receipt served as the source document for invoicing and payroll data entry. Even though HydroChem’s challenge was two-fold, both obstacles are related. First, the task of completing an accurate service receipt on the job site was a challenge due to the complexities and variations in customer contracts, and different crew leaders performing work in different plants for various customers. Secondly, HydroChem was continuously looking for ways to improve the efficiencies of processing data, seeing benefits for both themselves and their customers.