5 Keys For Manufacturers To Differentiate With Service

Manufacturers continue to look to their service organizations to do 2 things:

• Add value to customer relationships
• Drive revenues

Achieving both goals in your service organization may require a transformation in thought, culture, and strategy.

No longer can service just provide the minimum to meet service level agreements. Customer retention is critical. Customers demand exceptional service and will look elsewhere if they don’t get it.

At the same time, service organizations need to be profit centers, whether by improving efficiencies, increasing service margins, selling more services, or providing new service offerings.