How To Make Outsourcing Work For Field Service

More service organizations are outsourcing work to an increasingly complex network of dealers, third-party providers, and independent contractors as the struggle to meet increasing service demands without expanding their own internal resources. While outsourcing is nothing new in the service industry, the nature of these partnerships is changing – and so is the technology used to ensure outsourcing is successful.

In our webinar, “What Every Service Executive Needs to Consider When it Comes to Field Service Outsourcing,” Astea and The Service Council have outlined some of the key strategies and technologies that service organizations should consider when developing their outsourcing strategies.

The Service Council also presented data from a recent outsourcing survey that gets to the heart of why companies are outsourcing service, and how they are going about doing it.

First, there has been an increase in demand for service as customers purchase more equipment, hold on to it longer, and expect more from their service provider. At the same time, there has not been a corresponding increase in resources to meet that demand.