How To Lose A Customer In One Day: Technician Missing Appointment Or Arriving Late

By Jim Hare, FieldOne

When your field service business is under pressure and the service orders are flooding in faster than you can schedule them, it’s easy to overlook the odd lapse in timeliness or missed appointment. However your customers are hardly likely to forgive such oversights. Assuming then, that customer losses are not something you want to develop a KPI for, you might be interested to know how field service management software can help you sideline the risk of late arrivals or technician no-shows.

Scheduling and Dispatch

Even if you have great dispatchers in your team and a long-established system for scheduling your field technicians’ appointments, you will know that errors can and do occasionally happen.

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