Newsletter | June 8, 2011

06.08.2011--How To Increase Service Profit Margin

Field Technologies Online Newsletter

In This Issue:

Featured Articles

Field Service Applications: The Top 5 Reasons To Go Cross-Platform
Stratix Corporation
Cross-platform solutions extend advanced capabilities from your back-office applications to your mobile workers in real time – regardless of the worker's location, the device being used, or even whether or not you have a network connection.


Fleet Management's Impact On Safety
Teletrac Inc.
Alamo, a leading supplier to the construction industry in the San Antonio, Texas area, operates approximately 200 large rigs driven by owner-operators.


Is Your Method Of Managing Mobile Resources Effective?
Mentor Engineering
Keystone Excavating Ltd. wanted an automated mobile workforce management system to streamline job costing, billing and timesheet management.


Service Benchmarking And Measurement: Using Metrics To Drive Customer Satisfaction And Profits
By Bill Pollock, Astea International
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. Some may use only the most basic, or standard, service KPIs (such as Mean Time to Repair, or MTTR), while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance (such as field workforce utilization).

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Featured Downloads

Mobile VPN Boosts Field Sales
Mobility XE delivers 1.1 million additional productive hours. One of the largest food distributors in America, U.S. Foodservice runs a $20B dollar enterprise that serves more than 250,000 customers including restaurants, hospitals, hotels, schools and government institutions.

NetMotion Wireless

Mobile GIS Speeds Inventory
A sidewalk and curb inventory using ArcPad was undertaken by the City of Seattle, Washington, to fulfill multiple planning and compliance goals.

Esri

How To Increase Service Profit Margin
Active Power provides efficient, reliable and green-critical power solutions and battery-free uninterruptible power supply (UPS) systems to enable business continuity in the event of power disturbances.

Single Source Systems
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Featured Products and Services

Mentor Mobility
Mentor Mobility

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Capturx For Microsoft SharePoint
Capturx For Microsoft SharePoint

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ServiceMax Reports & Dashboards
ServiceMax Reports & Dashboards

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ARRIS WorkAssure™ TechOnTime
ARRIS WorkAssure™ TechOnTime

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Astea FieldCentrix: FX Resource Utilization
Astea FieldCentrix: FX Resource Utilization

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VIA Order Entry
VIA Order Entry

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Servicing Connected Products (Remote Service)
Servicing Connected Products (Remote Service)

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MARCUS GPS - Proven Fleet Management Software With Rapid R.O.I.
MARCUS GPS - Proven Fleet Management Software With Rapid R.O.I.

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