FieldOne's Intuitive Field Service Management Hits Latin America
New Agreement with Grupo i9 Reinforces Global Leadership in Cloud-Based Field Service Management
MAHWAH, NJ – Expanding its global reputation as a market leader in cloud-based field service management (FSM) solutions, FieldOne Systems today announced a partnership with Grupo i9. As part of the agreement, Grupo i9 will now offer the award-winning FieldOne Sky solution to its Latin American customers starting in Brazil, the world’s sixth largest economy.
Grupo i9 is considered one of the market’s leading integrators of Microsoft products in Latin America. The company works closely with customers to develop solutions customized to meet individual needs. The company deploys and services a full range of Microsoft products, including Dynamics CRM, Dynamics AX and SharePoint. FieldOne Sky will become an integrated part of Grupo i9’s existing Microsoft solutions portfolio.
FieldOne Sky is a secure and scalable field service management system – allowing service organizations to streamline business processes. Sky eliminates paperwork at every stage of a work order process – from service contracts to scheduling, from inventory to accounting. In addition, the offering enables technicians with real-time access to such critical detail as information and client history – as well as the ability to capture customer signatures onsite via smartphones and tablets of their preference – including Microsoft’s® new Surface Tablet. Due to these features, Sky is quickly becoming one of the field service management market’s leading mobile field service tools — driving new levels of workforce productivity and client satisfaction while reducing operational inefficiencies.
In addition, FieldOne Sky is a cloud-based solution that offers full integration into back-office ERP and CRM systems. Daniel Oliveira, responsible for the CRM division at Grupo i9, explains the integration value further, “The Dynamics CRM solution is perhaps one of the most powerful solutions of its kind – helping customers to significantly increase efficiencies and optimize resources,” he said. “Leveraging the power of Microsoft, FieldOne Sky takes these capabilities one step further, providing customers with a full function platform to manage their service operations with far greater efficiencies. We fully expect the FieldOne solution to have a dramatic impact for our customers across Brazil.”
FieldOne is uniquely qualified to address Microsoft CRM deployments, having recently been named as one of the company’s 80 Managed ISV Partners in the Microsoft U.S. Developer and Platform Evangelism (DPE) Program. Chosen from more than 200,000 candidates, the naming of FieldOne signaled Microsoft’s confidence in the company to grow faster than the average software provider within a similar market segment.
“It’s service – and how well you accommodate customers – that drives business. A company can generate sales, but none of it matters if they don’t service and retain customers,” said Ilan Slasky, Chief Executive Officer, FieldOne Systems. "Our solutions are designed to help enterprises do just that and together, FieldOne and Grupo i9 will enable many more service companies in Brazil achieve new levels of productivity and customer satisfaction."
For more information or to learn more about the benefits of FieldOne, visit www.fieldone.com or call 866-918-8324. To join the FieldOne Partner Program, please contact: email@example.com. Follow FieldOne on Twitter, LinkedIn, YouTube, Blog, or Facebook.
About FieldOne Systems
FieldOne Systems has spent over a decade establishing a platform that addresses the complex challenges many enterprise service organizations face when dispatching and managing field resources in large-scale environments. The company's flagship product, FieldOne Sky, is a scalable, secure, cloud-based platform that empowers field service professionals to work more efficiently, drive customer satisfaction and increase revenues. Powerful, automated routing technology brings service organizations unprecedented capabilities for streamlined technician scheduling and dispatching, real-time project status, empowered Mobile access, unified inventory control, and much more. FieldOne's technology is used by leading enterprise organizations across dozens of industries including healthcare, property management, IT and technology, waste management, energy, safety/security, mechanical contracting, as well as distribution and logistics. For more information visit: www.fieldone.com
About Grupo i9
The Grupo i9, focused on technology and innovation, is comprised of companies specializing in the sale, implementation, development and support of Microsoft products, which owns the Gold Certified partner level and has been operating for more than six years in national and international market. It has more than 250 employees and is the third consecutive year, in the ranking of "Great Place to Work in IT and Telecom in Brazil." The Group is headquartered in São Paulo and branches in Rio de Janeiro and Curitiba.
I9 Services - Implementation of MS Dynamics AX ERP.
I9 CRM - Implementation and Support for MS Dynamics CRM.
I9 Pos - Improvements and post-deployment support MS Dynamics AX ERP.
SuporTI - Licensing and Microsoft infrastructure services.
Inpartec - Solutions for collaboration portals using SharePoint technology.
SOURCE: FieldOne Systems