FieldAware Receives Investment In Its Mobile-First Productivity Solution For Field Service Technicians

Raises $24M led by WestSummit Co-Managed Fund, Summit Bridge Capital; and Existing Investors OpenView Venture Partners, Atlantic Bridge, Oyster Capital Partners and Silicon Valley Bank

FieldAware, the leader in made-for-mobile, cloud-based field service automation SaaS solutions, has announced a $24M funding round. WestSummit’s new co-managed fund, Summit Bridge Capital, led the round with support from Silicon Valley Bank and existing investors OpenView Venture Partners, Atlantic Bridge Partners and Oyster Capital Partners who fully participated in the financing. The new funding will be used to accelerate the continued scale up of the business to meet customer demand, product development and to further fuel FieldAware’s growth strategy in the rapidly expanding Field Service Management sector. 

WestSummit Managing Director David Lam will represent Summit Bridge Capital on the company’s board of directors. “We seek and back companies that are transforming industries, and FieldAware is one of those companies,” said David Lam, Managing Director at WestSummit. “Field service is a massive and extremely diverse multi-billion dollar market, and FieldAware’s product, with its made for mobile solution, was designed from the ground up for today’s mobile environment. FieldAware’s focus on enabling technicians in the field to generate more revenue, be more productive and improve customer satisfaction is unequaled, and we believe the company is on target to be the clear global leader.” 

FieldAware’s made for mobile solution enables field service organizations to provide field personnel with mobile tools that increase their productivity, generate more revenue and turn customers into brand advocates. The native mobile apps for the technician deliver power and flexibility to technicians, and eliminate any dependency on Internet coverage for the field worker while at a customer location. 

“We have investor partners from the U.S., Europe and now from Asia, reflecting our shared belief that mobility first is the key driver behind this fast growing global market,” said Bill Beamish, CEO of FieldAware. “Our vision is to retain a laser-like focus on providing mobile productivity tools for the people who are key in the creation of productivity gains in every field service organization – the service technicians. The industry is only now coming of age through the power of mobility, and there is a huge opportunity for the application of this disruptive technology in the core business processes in a wide variety of companies throughout the economy.” 

 FieldAware’s Web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process in nearly any industry segment, including:  HVAC, Oil and Gas, Health Care, Telecommunications, Facilities and Property Management, I.T. Support and many others. 

FieldAware’s integration with existing ERP, CRM and accounting systems is a key feature of the FieldAware solution.  FieldAware’s open API is based on a RESTful (Representational State Transfer) architecture, the standard for web-based API’s. This enables FieldAware to seamlessly interoperate with ERP and CRM systems from NetSuite, Salesforce.com, Microsoft Dynamics and many others. 

This $24m funding round is on top of the recent investment of $12m from OpenView Venture Partners. OpenView’s Managing Director, Adam Marcus, says, “We invested in FieldAware because we believe their Mobile First solution uniquely provides field service providers, and their organizations, with the proper tools to hugely increase their productivity and efficiencies. As an inside investor we’ve been able to confirm these trends and we continue to be impressed with rapid growth, continued product development and the team they are building. We are excited to welcome Summit Bridge Capital aboard as FieldAware enters this next phase of growth”.

Founded in 2011, FieldAware’s mobile first architecture enables the platform to be flexible, easy to use, and easy to configure. The solution can scale from tens to thousands of field workers. FieldAware already has more than 1,000 customers, predominantly in the U.S. FieldAware’s rapid implementation methodology along with its easy-to-use mobile and web-based applications, has enabled our customers to implement quickly, gain rapid user adoption and realize rapid returns on their technology investment. As well as helping the company to grow rapidly in the U.S., the funding partnership will enable the company to exploit opportunities in the China market. 

About FieldAware
FieldAware is re-shaping the field service industry. Our made-for-mobile, cloud-based field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from. We combine our software with the industry’s best professional and support services, enabling companies to take full and rapid advantages of advances in today mobile field service environment. FieldAware is based in Plano, Texas and Dublin, Ireland. For more information, visit fieldaware.com.