FieldAware Highlights Increased Adoption Of Cloud Computing Solutions By Field Service Businesses

Leading Software Solutions Provider Identifies Increased Interest from Small to Medium Field Services Companies Seeking to Increase Business Efficiency

Success of field service companies depends on their ability to quickly and efficiently provide high quality service to their customers. This becomes increasing complex when dealing with multiple field workers – many who are stationed remotely and handle several services calls throughout the day – and a service administrator/dispatcher responsible for receiving the initial service request, and frequently is required to modify customer or work order data, provide quotes and reschedule or reassign jobs. As a result, many small to medium service companies are turning to cloud computing solutions to manage their customers and work orders efficiently.

FieldAware, a leading field service software company that drives business transformation for small to medium sized businesses, addresses the increased adoption of cloud computing solutions and how small to medium service organizations can benefit from utilizing an automation solution.

Leveraging the Cloud to Achieve Big Results

Field service automation used to be an option for only the largest companies, as those early systems were extremely complex and costly. Today, these solutions are available to more than just the large enterprises and are increasingly being leveraged by small to medium service businesses via the cloud for a fraction of the cost. In addition, today’s solutions are very easy for the companies to implement and use – providing quick results.

For Spic N Span Mobile Wash, a mobile wash contractor based in Ottawa, Ontario, the benefits versus investment made cloud-based field service management solutions compelling. “We were interested in a cloud-based solution because you don’t have to put in a huge amount of infrastructure to support it,” said Jamie Davey, Solutions Expert for Spic N Span. “The users at Spic ‘N’ Span are not very technical, so we needed a system that wasn’t overly complex and had an intuitive interface that can be easily navigated and controlled by anyone.”

Access Critical Information in Real Time

Rather than having to buy software that must be installed on a company’s servers and then spending more time and money maintaining such a system, a cloud-based solution allows small to medium field service businesses to access the software anytime, anywhere via the internet. By working with a provider that offers a field service management solution as a SaaS offering, companies can achieve significant benefits throughout their operations, including:

1. Field workers have access to important job details/requirements, customer needs before going to service customers, avoiding service delays due to having the correct equipment, etc.
2. Field workers, office workers and business owners can make and receive updates in real-time – gaining complete visibility
3. Invoices can be generated immediately upon job completion – no more hurdles to jump through for payments and bringing in money faster
4. Implementation is easy and simple for customers to use and can offer a service level performance.

“Our customers report that they need to be focused on what they do well and rebooting the server for a premise based field management solution is not the answer,” said Brendan Sullivan, Chief Marketing Officer, FieldAware. “The small to medium service business owner increasingly is adopting cloud-based solutions for the breadth of their business applications, including field service software.”

About FieldAware
FieldAware is the leading provider of field service management solutions for small and medium businesses. The company’s powerful and flexible system enables field service companies to transform their business by streamlining the service scheduling process, increasing field worker productivity, generating lead opportunities in the field, accelerating invoicing, and improving customer satisfaction. The FieldAware system offers rich customization of fields and an easy-to-use interface. FieldAware’s SaaS solution is available to field workers on a mobile app using iPhone, iPad or Android devices, and on demand for office workers and business owners using a web browser. FieldAware is committed to the success of its customers, offering a comprehensive on boarding process to get the system up and running in a matter of days.  Regardless what service a company provides, FieldAware can automate the entire workflow, increase business profitability and improve visibility into day-to-day activities.  For more information, visit www.fieldaware.com.