Field Personnel: Your Most Valuable Players

By Francis Dropik via Clickipedia, a ClickSoftware Blog

Field service organizations looking to enhance customer satisfaction, improve customer retention, and raise profitability in response to industry trends have made investing in field service-management optimization a top priority. They realize field-service personnel that feel the company manages their schedules effectively and provides the latest customer information—along with the ability to communicate quickly with the back office—provide a higher level of service to customers. This holds true in both the general demeanor of field resources and their ability to respond to customer requests.

ClickSoftware is working with several organizations that have taken steps to improve customer service and reduce operational costs through maximizing productivity. KinCare—Australian based in-home healthcare provider, and Bell Aliant—Atlantic Canada’s leading triple play provider, have each selected ClickWorkforce on the Salesforce platform as their field service management solution of choice.

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