White Paper

Faster Time-to-Value: Industry-Specific Solutions For Optimized Mobile Workforce Management

Source: ClickSoftware

The priorities relating to mobile workforce management and customer service vary drastically from one industry to another. Differences in semantics, working practices, business processes, and terminology as well as variables specific to the business—such as culture and philosophy—require firms to deploy fine-tuned solutions that cater to their specific needs.

Adapting a mobile workforce management software solution thus requires a deep-level of understanding to address all the requirements appropriately. A key question in choosing the best software lies in determining how much work does your company want to do and how much time do you have to achieve the key objectives—where the software allows you to optimize the way mobile resource are utilized while also raising customer service to the highest levels possible.

This business paper discusses the benefits of deploying an industry-specific, mobile workforce management solution along with a comparison to generic solutions. The paper also presents the attributes that indicate whether a software partner qualifies to provide industry-specific solutions as well as a rundown of all the elements to look for when evaluating a mobile workforce management solution.

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