Executive Panel Q&A: User-Adoption For The Future Of Field Service Software

As workforce management software and mobile field service software continues to drive the future of field service, it is critical to ensure that the proper training, user adoption and compliance takes place.

Employing new technologies into the daily routines of your field service representatives, who are accustomed to a certain workflow, can be challenging. In a recent webinar titled, “The “People” Piece – 5 Key Things to Ensure Field Service Success,” a panel of executives from Scientific Games, APi Group and Shipley Energy, discussed best practices for on-boarding new technologies, training and driving user adoption. Take a closer look at 5 key questions and answers that drove the discussion:

1. Which functions should be involved with on-boarding new technologies?

• Keep the on-boarding group small and aim to involve only those who will be directly involved with the solution. Typically a representative from the operations services group, accounting and IT is ideal.
• It is important to keep communication lines open during the research process to gain early commitment and buy-in from technicians.
• Ensure at least two people know the same information about the solution you plan to select; turn-over happens and it’s important to have your bases covered in case someone leaves mid-process.

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