Contractor Management: Strengthen Service With A Third-Party Field Service Team

At the heart of the service experience is resolving a customer need. The imperative nature of meeting fluctuating demand to solve customer issues on their timelines — and not based on internal operational constraints — has led organizations to look at ways to supplement resources. Speed of service, cost-effective resource management, and a need to maintain a high level of quality service has made third-party or contracted field service workforces a necessity for many organizations.

Historically, service — and specifically field service — revolved around the concept of meeting a schedule. This has become table stakes for field service teams. Competition, a reduction in service margins, and increased customer expectations has led to a need for the field to excel at resolving issues, and not just showing up on time.

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