Best Practices For Developing And Deploying A Mobile, Field Service Strategy

Are your field technicians connected, not to a device but to an answer? Delivering customer value in this age of information means that the field service team needs to have access to the insights that empower action.

The evolution of customer expectations for faster resolution demands that service organizations adopt new technologies and processes. As detailed in Aberdeen's Service Mobility: The Right Technology for the Tech report (August 2014), the top pressure facing field service teams is the customer demand for improved service (75% of respondents). Organizations have realized that one of the first steps to hasten service times is to make use of the volumes of data available to field agents. To do this, organizations must evolve their mobile tools and evaluate how to connect with them for the practical use of the large data sets available.

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