Astea Alliance: Third Party And Vendor Portal

From scheduling and dispatch to parts and invoicing, the Alliance Third Party and Vendor Portal allows you to grow, manage and control your service ecosystem with maximum ease of use and efficiency.

Easily Manage your Entire Service Ecosystem

Partners that supply services can now easily tap into this secure and customizable portal to manage contracted work and complete administrative tasks related to work orders. Service suppliers can access the company’s product knowledge database and relevant information to assist them in resolving work orders. Suppliers can return used and defective stock, reports parts usage and request inventory replenishment. Received calls that require a technician at a customer’s site can be dispatched by the company to its own technicians or to the geographically appropriate service partner. For reimbursement of service costs, the solution can process both warranty claims for service on products under warranty and service claims for time and material orders as well.

Download the datasheet now to learn more!