Adding Value With Mobile Technology

By Michael Riemer, VP Products and Channel Marketing, Decisiv, Inc.

The proliferation of telematics systems has brought efficiencies to field service operations not even imaginable a few years ago. From enhancing service scheduling to mobile forms and payments, these solutions have led to measurable improvements in productivity and efficiency.

These systems also have the capability to improve your operation in another way— by vastly enhancing the maintenance of your vehicle vehicles. After all, a poorly maintained vehicle not only has higher costs, limiting your profitability, but breakdowns and unscheduled repairs can wreak havoc on your operation’s ability to provide world class customer service.

By capturing engine meter data (hours, miles, fuel consumption), you can automate triggers for when to perform maintenance. Plus some telematics systems can even provide information on diagnostic fault codes so you can take the necessary steps before you blow an engine or have some other catastrophic expense.

Mobile inspections are good for your customers and for your business as well. Going mobile with preventive maintenance inspections means vehicles are inspected uniformly no matter where they’re located, using exact procedures and processes you have defined. In addition, inspection criteria can be quickly changed and updated to support specific campaigns.

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