Featured Articles
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Field Service Applications: The Top 5 Reasons To Go Cross-Platform
Stratix Corporation
Cross-platform solutions extend advanced capabilities from your back-office applications to your mobile workers in real time – regardless of the worker's location, the device being used, or even whether or not you have a network connection.
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Fleet Management's Impact On Safety
Teletrac Inc.
Alamo, a leading supplier to the construction industry in the San Antonio, Texas area, operates approximately 200 large rigs driven by owner-operators.
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Is Your Method Of Managing Mobile Resources Effective?
Mentor Engineering
Keystone Excavating Ltd. wanted an automated mobile workforce management system to streamline job costing, billing and timesheet management.
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Service Benchmarking And Measurement: Using Metrics To Drive Customer Satisfaction And Profits
By Bill Pollock, Astea International
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. Some may use only the most basic, or standard, service KPIs (such as Mean Time to Repair, or MTTR), while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance (such as field workforce utilization).
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Featured Downloads
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| Mobile VPN Boosts Field Sales |
Mobility XE delivers 1.1 million additional productive hours. One of the largest food distributors in America, U.S. Foodservice runs a $20B dollar enterprise that serves more than 250,000 customers including restaurants, hospitals,
hotels, schools and government institutions.
NetMotion Wireless
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| Mobile GIS Speeds Inventory |
A sidewalk and curb inventory using ArcPad was undertaken by the City of Seattle, Washington, to fulfill multiple planning and compliance goals.
Esri
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| How To Increase Service Profit Margin |
Active Power provides efficient, reliable and green-critical power solutions and battery-free
uninterruptible power supply (UPS) systems to enable business continuity in the event of
power disturbances.
Single Source Systems
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